Responsible Gambling

While some people gamble within their means, for some gambling can become a problem as it can turn into an addiction. When a gambler loses the sense of fun that casual gambling is meant to generate it means that he has a problem. He may begin to look at gambling as a way to make money or worse still he keeps on gambling to try and win back money he had previously lost. He often believes that he has special luck or abilities or that his luck may be about to change. When you gamble not just for that rush and you find yourself chasing losses and betting more, the result is a vicious circle of increasing losses and increased betting to recover the losses.

As a player you must be responsible about gambling by knowing whether to gamble and how much money or time to spend.

Responsible Gambling Tips

For many people gambling is exciting and entertaining. They make careful decisions about how to spend their time and money, where to go and how to have fun.

Here is how you can control your gambling:

Decide on a loss limit ahead of time and stick to it 
Low-risk gambling is a way of playing with very little chance of losing control. The key to low-risk gambling is to realise that "it's only a game." 
Never borrow money to gamble 
Set a time limit 
Take frequent breaks 
Balance gambling with other activities 
Don't gamble when highly stressed, depressed, intoxicated or troubled in some other way 
Only gamble with money set aside for entertainment, never with money for everyday expenses

You can realise you have a problem:

If you are leaving your family alone for long periods of time, in order to gamble 
If you arguing frequently with your partner about spending too much time and money on gambling and find that you cannot stop or limit yourself.
If you are gambling family money needed for rent/mortgage, schooling, medical purposes, groceries, clothes, or heat.
If you feel you have to gamble to get to spend time with people you understand? 
When you are with your family, at work or at social events, you find that your are constantly thinking about your next bet
If you look at gambling as a way of making money fast.

If your answer to any of the above is "YES" then we suggest that you take action immediately BE-FORE it becomes a worse problem. There are many organisations that may help you to control your problem. (e.g. www.gamcare.org). You may also control yourself by taking immediate action and put limits on what you can do with your account with us.

Actions to take

If you think you have a serious gambling problem you should take the necessary steps to permanently or temporarily suspend your account until you resolve your issues. You may do so by contacting our customer support section on service@betshop.com who will be more than willing to assist you.

 

Should you not wish to suspend your account but just better control your gambling, you may choose to place limits on your bets, deposit (losses) and on the time you spend playing. You can do this by either contacting our customer services team on service@betshop.com or insert limits as you deem appropriate in the dedicated “Responsible Gambling” you will find after the log in.


Closing the account
To close the account, you can contact our Customer Experience Team asking one of the following options, and they will be happy to help.

You can also use our Responsible Gaming page to set limits or to ‘take a break’.

‘Closing account’ options:
When closing your Betshop account, we offer a number of different methods of closure:

A. Regular closure
This type of account closure is designed for those who no longer wish to bet with Betshop. They may be unhappy with the service, site or products or are moving away for a while. You can close the account by contacting Customer Service.  This method of closure will allow you to reopen your account at any time by contacting customer service again.

B. Short Break and Limits
The short break option allows you to take a break for a period of your choice. Outstanding bets and balance will remain on your account and the break is automatically removed once the selected period is up.
The Limits option allow you to select different limits on your account to help you to stay in control. Limits can be set on Deposit or Play Amount on all products or just on one (sportsbetting or casino). 
If you wish to take a short break from any of the 2 categories, or both, you can set the limit on wagering to 0. 
For your benefit any restriction you impose on your account will have immediate effect whilst you will not be allowed remove any restrictions placed on your account or bets until a minimum period of seven days (cooling period) has elapsed from your request to change or remove the limitation.


C. Self Exclusion
As part of our commitment to responsible gambling, Betshop provides options to customers who have issues with gambling. The Self Exclusion option allows you to close your account with us from a minimum period of 6 months to lifetime. Your balance will be transferred to your most recently used payment method. Your account can not be reactivated before the selected period of exclusion expires. In order to reactivate your account once the period of exclusion has expired you will need to contact us.
In order to proceed with the self exclusion, you will be presented with a form to be filled in and email it to service@betshop.com. 
Your account will be closed within maximum 7 days from your request and, if lifetime is selected, you will not be able to reactivate your account.

 

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