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FAQ

How Can I Open an Account?

To create an account, please click on Registration button. Creating an account should only take you few minutes, and will give you access to all of our betting and gaming options. The account registration form needs to be completed in full and with all the correct details as it will be required to verify your details and confirm that you are at least 18 years old. For more information please check our Verification Section.  
Choose your Username and Password and never disclose your password to anyone, even when contacting Customer Support for assistance. Once you have completed the registration form, simply click on Register now to activate your account. You will then receive an e-mail  from us to the e-mail account you had registered, with a link to fully activate your account. Once you click on the link you will be redirected to the betshop.com site and you are now ready to use the betshop account.

Why To Open an Account with Betshop?

Betshop.com is entertaining and fun. We offer a rewarding package of games, exciting betting opportunities and secure payment methods for deposits and withdrawals. Registration is free and takes less than 5 minutes to complete.
As a Betshop.com Member, you will have the possibility to access a huge variety of sport betting offers, that includes over 250 markets for each major football match, including Live Betting. If you are new to fix odds betting, you can start with simple bets, but if you are already an expert you can aim to increase your winning possibilities or increase your return with more sophisticated betting selections or betting systems. 
As a Betshop.com Member, you can organise a night out at the casino, simply by staying at home...Betshop has selected the best casino games , just choose the one that suits you best. Some beautiful croupiers will entertain you in the Live Casino, where all is happening Real time, real casino games and real winnings.

Can I use my account across all Betshop products?

Yes, you can! You can use your Betshop account on all our betting and gaming products, including Sportsbetting, Live betting, Casino, Games, Live Casino, Virtual Sports and VRacing. 

I Forgot my Password, How Can I Reset it?

At the top of the site, click on "forgot it". You will be redirected to a page where you will need to fill in your username and e-mail address that you have registered with us and click on "Retrieve". This will send you an automatic response to your registered e-mail address with a link to change your password. Alternatively you can contact Customer Support and they will be able to guide you.

I Forgot My Log in Details, Both Username and Password, what shall I do?

Please contact Customer Support to help you and guide you.

Why is my account locked?

The most common reasons  for account suspension are:
- your account has not been verified. You need to verify your account in the first 30 days after registration
- incorrect personal data
- activity that is deemed to be suspicious
- you have imposed self exclusion

I am not sure if I have already an account with Betshop. How can I check?

Please Contact Customer Support and they will be able to help you

What is the Account Verification?

As part of the Curacao Gambling regulation, Betshop is obliged to ensure its customers are who they say they are and that they are 18 years old and above. In order to verify your account, you will need to send us a copy of your ID, Passport or driving license and a utility bill to proof your address. We may request extra documentation if we feel this will be necessary. Reasons for doing so include, but are not limited to, the processing of withdrawal requests, fraud prevention, bonus entitlement. We are fully aware of our obligations under the data Protection Act and will always act in accordance with its provisions. 
It is important that the following information is included in the copies we receive:
Name and Surname, Date of Birth, Document Number, Valid from, Expire date, photo.

After the account validation is completed you will be entitled to the full access to the Betshop platform, withdrawals included. If validation is not successfully completed during 30 days from your registration, your account will be suspended. If your account has already been suspended , please contact support to guide you. As soon as you send the required documentation, your account will be reactivated. The account verification is one time only procedure, except in specific circumstances.

How Can I Update my Personal Details?

As compliance to legal and regulation requirements , correct full personal data must be provided at the time of the registration. Personal data like name surname and date of birth cannot be changed. E-mail address and phone number can be changed via your account at any time. If you will have further queries regarding the change of your personal data, please contact Customer Support.

How can I check my bets/ pending bets?

Click on your Username and then on "Bets" which you will find on the left side. In this section you can find your unsettled bets, Settled bets and Live bets. 

 

How can I check My account Transactions?

Click on your Username and on click on "Transactions" which you will find on the left side.

What is fix odds betting? What are the odds?

The odds are a way to describe the probability for a specific outcome, in other words, how likely is that a certain event will happen. In gambling, the odds will tell you how likely you are to win. The odds are fixed because once you place a bet, the odds on that bet will not change, so you know how much you will win at the time you place the bet. 
Think of a rolling dice and hoping for a "3" to come up. In this case there are 6 possible outcomes, 1 winning outcome and 5 losing outcomes. Odds compare the number of losing outcomes to the number of winning outcomes in ratio form as 5:1.
When you flip a coin, the probability of it landing on heads is the same as the probability of it landing on tails, so you could say that it has a 50% chance of it's 2:1

But be aware, the reason each outcome is as likely as all of the others is that it all depends on chance. If a flipped coin landed on heads several times in a row, it's easy to think that it has to come up tales on the next flip. However, the coin doesn't remember what it has landed on before in the same way that it doesn't decide   what to land on next. No matter what has happened already, the probability of it landing on heads or tails is always 50/50. Unless you can see the future, the result of a rolled dice or flipped coin is unknown and unpredictable, so we can say that the outcomes is random.

Remember: despite what you might think, you can't work out or control an outcome that's based on chance and randomness - people who try to do this often lose a lot of money. They might win now and then, but this is also down to chance. Thinking that you can beat the system can be problematic. Please refer to our responsible gambling policy for more information. 

How can I place a bet?

1. First you need to find what you want to bet on. Select the sport, event and match you wish to bet on
2.Select the market and click on the odds offered on the outcome you wish to bet on. By doing this your selection will be added to the betting slip  on the right side of the page
3. Proceed with other selections if you wish
4. Check your bet and if OK enter your stakes (how much you want to bet)
5. Click on Bet now

Make sure before placing the bet, that the bet is correct as they cannot be cancelled later.

What is the minimum and maximum bet?

The minimum bet is 0,50. There is no maximum betting limit, if the amount available in your account covers the stake.  However, Betshop reserves the right not to accept bets for amounts greater than 100 euros, if not previously authorised by our Risk Management Team. Contact our Customer Support if more information is required.

When my bet will be settled and my winnings credited into my Betshop Account?

At Betshop, we endeavour to settle all markets as soon as we can. We normally settle bets within a short time of the match finishing. For all markets that we offer, it is very important that we seek proper and official confirmation and correct results at all times. To this end, we often check a number of different sources. If this sources differ, there may be a slight delay while we seek confirmation of the official result. 

Am I able to cancel a bet once it has been accepted by Betshop?

Once you have placed your bet and you have received confirmation that your bet has been accepted, you cannot cancel the transaction.

How do I deposit?

You can see all our deposit methods in the page www.betshop.com/help/payment-methods.
Select the one that suits you the most. Please note that you will need to use the same payment method to do a withdrawal.

How can I withdraw my winnings?

To make a withdrawal from your Betshop account, you can follow these simple steps:

1.Log in to your account, click on your Username and then on the left side click on withdrawal
2. Select your payment method and enter your withdrawal amount
3. Click on Withdrawal

Note: the funds leave your betshop account immediately but check processing times on methods of withdrawals to know when you should expect to receive your money.

How long do I need to wait to receive my money from a withdrawal I made?

Generally, withdrawals are processed within the same day you requested or latest the following day. The time necessary to receive the money vary from the payment method you selected. 

Can I cancel a withdrawal request once it is submitted?

If you change your mind about making a withdrawal, contact our Customer Support as soon as possible. If the payout hasn't been already processed by the Accounting Team, we will be able to cancel and reinstate the credit with no charges. If your withdrawal has been already processed , we will be unable to cancel it. 

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